Nashville 4th of July Fireworks Cruise | Selling Fast Reserve Now →
nashvillewatertaxi@pontoonsaloontn.com
Nashville 4th of July Fireworks Cruise | Selling Fast Reserve Now →
Welcome to the Nashville Water Taxi FAQs page! We know that navigating the waters of Nashville while planning your cruise or water taxi experience can come with many questions, and we’re here to assist. Whether you’re wondering about boarding locations, our rules of conduct, or cruise options, you’ll find answers to the most commonly asked questions right here. Our aim is to equip you with all the necessary information to ensure your experience with Nashville Water Taxi is smooth and enjoyable.
If you don’t find the answer to your question below, contact our friendly customer service team here. We’re always here to help you and provide any additional details you might need for a memorable cruise or water taxi adventure. Thank you for choosing Nashville Water Taxi – we look forward to welcoming you aboard!
*Please review your confirmation email for all Location Details & Parking options based on your specific cruise.*
Unless otherwise stated in your confirmation email, Nashville River Cruises depart from 2 Victory Ave. Located on the East Bank of Nashville Riverfront near Nissan Stadium (see parking FAQ for options).
Our Game Day Water Taxis depart from Lock One Marina (1505 Lock Road, Nashville, TN 37207) and will drop passengers off at the East Bank of Nashville Riverfront Docks (2 Victory Ave, Nashville, TN 37207). Game Day Water Taxi Cruises are round-trip and will return guests from Downtown to Lock One Marina per the purchased ticket time.
Tailgating & Parking are encouraged before your Game Day Water Taxi at Lock One. Parking starts at $15 per vehicle, pre-purchase is required to ensure availability.
Private River Cruises depart from either of the departure locations mentioned above.
The following actions are prohibited on the Nashville Water Taxi. The staff has the discretion to deny boarding and remove any passengers or cancel the cruise if these rules are violated or if any inappropriate behavior is escalated. No refund will be issued. If individuals arrive overly intoxicated our staff has the discretion to deny them boarding for the cruise.
For any vomiting, public urination, or littering on the Nashville Water Taxi or dock, a $250 fine will be charged to the card on file.
Yes, each of our trips have cancellation policies. Please check the cruise-specific FAQs below.
Our vessel can accommodate up to 49 guests, along with 2 boat crew.
Yes, ADA access is provided to the Vessel. Due to a height difference between the dock and the vessel (6″-12″) it does require assistance to get onboard. We have had plenty of customers with wheelchairs join us on the cruise and have a great experience on the boat. This is up to the customer to decide if this experience is right for them and if they feel comfortable with being assisted on to the vessel. Our staff is trained and able to safely assist the guest onboard. Once you are on the vessel, our doors are plenty wide. Please keep in mind, the bathroom is not accessible and could be a challenge if needed. There is a public restroom onsite at the marina that is available for use before and after the cruise. Thank you for your understanding and interest in joining us!
While we are a family-friendly boat, we ask that you leave your furry friends at home. We do permit registered service animals onboard.
Check out our full listing for Nashville River Cruises on the Nashville Water Taxi!
We love when you bring your kids on the Nashville Water Taxi! We encourage families on our Nashville River Cruise, a great way for the whole group to get on the water in downtown Nashville and learn something new!
Yes, we have several items for sale including alcoholic beverages, soda, and snacks available for purchase! Our on-board bar is CASH FREE. Click here to view our bar menu.
We are a simple 10-15 minute walk from the Broadway side of the river. Walking is generally recommended, as there are often many events going on downtown. If driving, we highly recommend that you take Uber/Lyft. We don’t want anyone drinking and driving! We don’t provide parking & parking is limited around the dock and Nissan Stadium due to events. Please plan ahead and come early if you are driving. There are paid lots around the stadium that are a 10-minute walk to the dock.
Nashville Water Taxi is proud to offer Trip Protection on all Nashville River Cruise tickets. If you purchase Trip Protection, you can cancel or reschedule your tour for any reason up to 48 hours before departure and receive a full refund, minus the cost of Trip Protection and processing fees. Without Trip Protection, all bookings are non-refundable. Note: Trip Protection must be purchased for all tickets in an order.
No, pricing is the same for all ages with our taxi services. The USCG determines that each person will count against vessel capacity. Our vessel is limited to 49 passengers.
Lock One Marina will provide parking either on grass or gravel lots, trash services, restrooms, and onsite security. For parking of larger vehicles greater than 2 axles please email: nashvillewatertaxi@pontoonsaloontn.com
No, we do not have pricing for one-way tickets. You may purchase a round trip ticket, and If you do not want to come back after the event, that is no problem. Refunds will not be given for failure to utilize the return taxi.
The parking lot will open at Lock One Marina at 8:00am on game days.
All tickets for the Game Day Water Taxi are round trip. We run a return back to Lock One Marina from the Downtown Dock 15 minutes after the first half of the game, 15 minutes after the third quarter, and then immediately following the game. The final regular return time will be 1 hour after the end of the game.
Depending on Pontoon Saloon’s cruise schedule, we may run a late return time around 8pm. Please follow us on socials or ask your boat staff upon departure if a late return time will be available.
After the concert, there will be one return taxi approximately 30 minutes after the end of the concert.
If you are delayed, or have changed your mind about returning on the boat, please communicate that to us (615)601-1464.
As long as you are in contact with our crew and en route to the boat, the boat will wait as we don’t want to leave anyone behind.
All Game Day Water Taxi tickets are non-refundable. If you would like to transfer your tickets to another user, please respond to your confirmation email with the names of the new ticket users.
All Concert Water Taxi tickets are non-refundable, with no credits or date changes.
We proudly offer a variety of beverage packages to meet all of your needs! Additionally, we work with a small number of catering partners to provide food for your cruise. Please contact events@pontoonsaloontn.com for more information.
No, we do not allow outside food or drink.
